FAQ Phoenix Classroom

Frequently Asked Questions


Q: I can't open live session on IPad/other device.

A: Follow the live session in Phoenix Classroom User Manual

Q: I forget my password.

A: Follow the Self Service Parent Password Reset Guide

Q: I don't know how to use Phoenix Classroom

A: Follow the Phoenix Classroom - User Guide - For Student -For Parent

Q: While login I am getting error "Something Went Wrong"

A: You need to clear cache follow the guide.

Q: My child is not in right group.

A: Kindly inform your subject/form teacher to update the class groups, or send email to [email protected] 

Q: All of the above answers could not helped me.

A: Please call our ICT Hotline No. 06-5062995