Frequently Asked Questions
Q: I can't open live session on IPad/other device.
A: Follow the live session in Phoenix Classroom User Manual
Q: I forget my password.
A: Follow the Self Service Parent Password Reset Guide
Q: I don't know how to use Phoenix Classroom
Q: While login I am getting error "Something Went Wrong"
A: You need to clear cache follow the guide.
Q: My child is not in right group.
A: Kindly inform your subject/form teacher to update the class groups, or send email to [email protected]
Q: All of the above answers could not helped me.
A: Please call our ICT Hotline No. 06-5062995